Cancellation and Refund Policy

How to Cancel

• Log into your 404 Monetizer dashboard
• Navigate to Account Settings or Billing section
• Click "Cancel Subscription" or contact our support team
• Follow the cancellation confirmation process
• You will receive email confirmation of the cancellation

Cancellation Timing

• You can cancel your subscription at any time during your billing cycle
• Cancellation takes effect at the end of your current billing period
• You will retain access to Pro features until the end of your paid period
• No additional charges will occur after cancellation
• You can reactivate your subscription at any time

What Happens After Cancellation

• Your account will be downgraded to the free plan
• Pages beyond the free plan limit will be disabled but not deleted
• You can access one (1) 404 page with basic features
• Premium features and analytics will be restricted
• All your data will be preserved for potential reactivation

General Refund Policy

Due to the nature of our digital services and immediate access provided upon subscription, all payments are generally non-refundable. However, we may consider refunds in specific circumstances:

• Technical issues preventing service usage within the first 7 days
• Duplicate payments or billing errors
• Service outages lasting more than 48 hours
• Unauthorized transactions (subject to investigation)

Pro-rated Refunds

• We do not offer pro-rated refunds for partial usage periods
• Annual subscriptions are not eligible for partial refunds
• Downgrading mid-cycle does not qualify for refunds
• Service usage, even minimal, constitutes acceptance of charges

Refund Request Process

• Contact our support team within 7 days of the charge
• Provide your account email and transaction details
• Explain the reason for your refund request
• Allow 5-10 business days for review and processing
• Approved refunds will be processed to the original payment method

Failed Payments

• We will attempt to process failed payments multiple times
• You will receive email notifications about payment failures
• Update your payment method to avoid service interruption
• Accounts with failed payments may be suspended after 7 days
• Suspended accounts can be reactivated by updating payment information

Dispute Resolution

• Contact us directly before initiating chargebacks
• We work to resolve billing disputes quickly and fairly
• Chargebacks may result in immediate account suspension
• Account access will be restored upon dispute resolution

Billing Corrections

• We will correct legitimate billing errors promptly
• Overcharges will be refunded or credited to your account
• Tax calculations may be adjusted based on location changes
• Contact support immediately if you notice billing discrepancies

Free Plan Restrictions

• Limited to one (1) active 404 page
• Basic monetization features only
• Limited analytics and reporting
• Standard support response times
• 404 Monetizer branding may be displayed

Plan Downgrade Effects

• Excess pages beyond free plan limits will be disabled
• Premium features will become inaccessible
• Data will be preserved but may not be editable
• Pages can be reactivated by upgrading to Pro

Data Retention

• Your 404 pages and settings are preserved after cancellation
• Analytics data is retained for potential reactivation
• Account data remains accessible for easy resubscription
• No data is automatically deleted upon plan cancellation

Account Deletion

• Complete account deletion must be requested explicitly
• All data will be permanently deleted within 30 days
• Account deletion is irreversible
• Outstanding balances must be settled before deletion
• Confirmation required for account deletion requests